Hassle-Free Refunds and Returns at Zee Flowers

At Zee Flowers, we strive to ensure your complete satisfaction with every order. However, if you’re not entirely happy, we’re here to help. Please review our refund and returns policy for more details.

1. Eligibility for Refunds or Returns

We accept refund and return requests under the following conditions:

  • Damaged or Defective Products: If the flowers or products arrive damaged or in poor condition.
  • Incorrect Orders: If you receive the wrong item or arrangement.
  • Non-Delivery: If the order was not delivered on the specified date due to our error.

2. Conditions for Refunds and Returns

To process your request smoothly, please ensure:

  • The issue is reported within 24 hours of delivery.
  • You provide photographic evidence of the damaged or incorrect product.
  • The product is unused and in its original packaging (if applicable).

3. Non-Refundable Situations

Refunds or returns will not be accepted for:

  • Orders with incorrect delivery details provided by the customer.
  • Delays caused by factors outside our control (e.g., weather, traffic, or natural disasters).
  • Custom or personalized floral arrangements that were created per customer specifications.

4. Refund Process

  • Once your refund request is approved, we will process the refund within 7 business days.
  • Refunds will be credited to the original payment method.

5. Replacement Options

If you’re unsatisfied with a product, we also offer:

  • Replacement: A new arrangement sent at no additional cost.
  • Store Credit: Use the credit amount for future purchases.

6. How to Request a Refund or Return

To request a refund or return, follow these steps:

  1. Email us at info@zeeflowers.com with your order number and issue details.
  2. Attach photos of the product to support your claim.
  3. Our team will review your request and respond within 48 hours.

7. Cancellation Policy

  • Orders can be canceled up to 24 hours before the scheduled delivery time for a full refund.
  • Cancellations made less than 24 hours before delivery will not be eligible for a refund.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, feel free to reach out: